Subject: Tech Support Candidate - Praveen Kumar Pandey
From: Praveen Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 08:27:50 -0500

| | Tech Support Test

Name | Praveen Kumar Pandey
E-mail | [email-masked]
Phone Number | (91) 8410841429
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 66
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Renovision Automation Services private Limited | Desktop support L2 | 14 Sep 2020 | 15603
Previous Employer 2 | Evision technoserve pvt Ltd | Desktop Engineer | 13 Dec 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Try to access website on different device
2- Try to load site in different browser
3- Try to delete browser history and cache
4- Restart the machine and try it after that

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on your mobile Bluetooth and turn on the speaker
2- Search the Bluetooth device and pair with your mobile
3- now connect the device after pairing

What according to you makes you a good candidate for customer service or technical support job? | I have experienced to support customers remotely,  by phone and IT Support management tool
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |