Subject: Tech Support Candidate - Richa Srivastava
From: Richa Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 08:19:18 -0500

| | Tech Support Test

Name | Richa Srivastava
E-mail | [email-masked]
Phone Number | (91) 8604795490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I-energizer private limited | Junior Engineer | December | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Follow the below mentioned troubleshooting steps in order to resolve the browser issues-

1. Ensure Internet connectivity is proper
2. Clear the cache and Malware of the particular browser
3. Once check by opening another website on same browser or open same site in another browser
4. Once connect PC with another internet source. If issue is resolved, contact to the service provider.
5. Make sure browser is updated with latest version
6. Reset network and system settings once and then check
7. Reset your PC and update with latest software version

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We would suggest you to follow the steps shared below in order to connect bluetooth speaker tou mobile phone-
1. Turn on Bluetooth speaker and enable bluetooth option in your mobile
2. In mobile  navigate to settings<<Connection<< Bluetooth<< Scan
3. Scan and Pair with Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job?

I have many qualities that required for a good customer support-
1. I am a good listener.
2. Tendency to be friendly and approachable.
3.  Willingness to try new ways to resolve issue/ concerns.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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