Subject: Tech Support Candidate - Anupam Kumar
From: Anupam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 07:46:34 -0500

| | Tech Support Test

Name | Anupam Kumar
E-mail | [email-masked]
Phone Number | (+91) 9097033171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Metrotelworks | RF Engineer | NA | 19300
Previous Employer 1 | Vedang cellular | Customer Complaint Engineer | November-2018 | 15000
Previous Employer 2 | Rad strong pvt Ltd | GTE | | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all check the internet connection of Users ,is his/her internet connection is live or not? If yes then move to next step, and check the website address is proper or not, if yes then move to next step and check browser settings, is browser is allowing to open this website or not,then check the firewall .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1. Switch on the bluetooth speaker .
Step2. Turn on mobile phone bluetooth.
Step3. Pair both device to each other.

What according to you makes you a good candidate for customer service or technical support job? | Technical Support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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