Subject: Re: Tech Support Candidate - Vikasdeep Srivastava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 8 Dec 2020 05:36:40 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Dec, 2020, at 17:23, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS 

From: Vikasdeep Srivastava < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 8 December 2020 at 2:19 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vikasdeep Srivastava 

	

	
	
			Tech Support Test 
		
	Name 	Vikasdeep Srivastava 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 8447777365 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Nocle Systems & Controls Pvt Ltd 	Sr Project Engineer 		39000 
Previous Employer 1 	Synergy Systems & Solutions 	Project Engineer 	31 March 2018 	21000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will make sure whether the internet connection is working or not. 
2. We need to check whether the website is down for everyone or just for this system only. 
3. Next we will restart the system as this clears caches and enable the device to reload the webpage you may be having issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Power up the speaker and put it in discoverable mode to get pair with mobile phone. 
2. Turn on the Bluetooth of Mobile, and search for available devices. 
3. Tap on the speaker's name or it's device ID to pair with it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have good communication skills, Passion for helping people, Energetic personality, Customer-focused, Stress tolerance and resilience. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5