Subject: Re: Tech Support Candidate - Karan Vedi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 8 Dec 2020 05:32:34 -0700 (MST)

spoken is very bad 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Dec, 2020, at 17:09, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Karan Vedi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 8 December 2020 at 4:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Karan Vedi 

	

	
	
			Tech Support Test 
		
	Name 	Karan Vedi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8447235474 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Linux 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tata consultancy services 	System Engineer 	NA 	24,000 
Previous Employer 1 	Na 	Na 	Na 	Na 
Previous Employer 2 	Na 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly i will check my internet connection. 
- Then i will check the url which i have written. 
- Then i will try to hit the website again. 
- Then will check if any kind of proxy which is being implemented on the system which is stopping the website to run. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- Turn on the bluetooth on both the devices. 
- search for the bluetooth device on your Phone 
- then once found tap and pair on the bluetooth device. 
- enter the passcode if required and then your device will be paired with your mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	As i have the required experience and good command over the language and would like to take on new challenges also which comes with it. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5