Subject: Re: Tech Support Candidate - Joel V J
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 8 Dec 2020 05:29:50 -0700 (MST)

very bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Dec, 2020, at 17:04, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Joel V J < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 8 December 2020 at 4:56 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Joel V J 

	

	
	
			Tech Support Test 
		
	Name 	Joel V J 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9072237980 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Ernakulam 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Voice logger 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vertex Securities Limited 	Junior System Administrator 		14455 
Previous Employer 1 	Secure Solution 	System Support Engineer 	June 2018 	8000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.or check the web address (URL) in the address bar to make sure you're going to the right webpage. 
Next is cookies based issues 
cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Navigate to Bluetooth option in settings 
and enable bluetooth . 
Turn on your bluetooth speaker 
Tap Pair new device . If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
	What according to you makes you a good candidate for customer service or technical support job? 	1.Approachable personality 
2.Passion for helping people 
3.Understanding of the role 
4.Problem-solving skills 
5.Confidence 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3