Subject: Re: Tech Support Candidate - Shivam Sisodiya
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 8 Dec 2020 05:21:14 -0700 (MST)

MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Dec, 2020, at 16:21, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Shivam Sisodiya < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 8 December 2020 at 3:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shivam Sisodiya 

	

	
	
			Tech Support Test 
		
	Name 	Shivam Sisodiya 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8120684510 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Bhopal 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capgemini 	Sr. Analyst 	1 March 2021 	35000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check my network connection. 
2. I will try to plug-in/plug-out the network cable. 
3. I will try that website in any other device, to see it's a device problem or an issue with website. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on Device bluetooth. 
2. Turn on mobile bluetooth. 
3. search for device name in mobile for pairing. 
4. select device for pairing. 
5. connected to bluetooth (paired) 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Problem solving skills 
2. communication skills 
3. Agile 
4. Presence of mind (if dealing with customer) 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5