Subject: FW: Tech Support Candidate - Mandeep NA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 8 Dec 2020 11:57:11 +0000

Check for HFL

From: Mandeep NA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 December 2020 at 1:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mandeep NA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mandeep NA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110044) 8802184580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Badarpur southeast Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Roam1 Telecom   Executive       30 Nov 2020     19000
Previous Employer 1     Mars Retailtech         Support Executive       30 may 2018     11000
Previous Employer 2     Magus customer dialog   CSE     10 march 2017   7000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check which error code i am getting if there is no internet connection error so i will do some basic troubleshoot like clean all cache memory and restart the browser if its not worked or get the same issue so i will check my browser is updated or not if my browser is updated so i will check through internet explorer that site is reachable or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 - power on bluetooth speaker
2- open bluetooth of mobile phone
3- Go to bluetooth of mobile phone and check the speaker name
4- click on the bluetooth speaker name to connect
What according to you makes you a good candidate for customer service or technical support job? As per my relevant experience i have 3 years experience of customer service i know how to guide user for technical products and maintain the professionalism with customer over the call or chat and  I am a professional and patience person for customer service
On a scale of 1 - 5 please rate your fluency in spoken English  4