Subject: Tech Support Candidate - Ayesha Khan
From: Ayesha Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 06:52:23 -0500

| | Tech Support Test

Name | Ayesha Khan
E-mail | [email-masked]
Phone Number | (87188) 78888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Webmosk Software | Java Developer | 01/06/2019 | 23000
Previous Employer 2 | Creato Web It Solutions | Java Developer | 01/04/2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, let's figure out where the problem is
The problem only happens with certain websites
Try clearing firefox's cookies and cache
Then Check:
The website loads but doesn't work properly
The problem only happens on a secure(https) website
The problem only happens in firefox
The problem happens in all web browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen
2.Touch and hold Bluetooth.
3.Tap pair new device.If you don't find pair new device,check under "Available devices" or tap more.Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | According to me, a good candidate is one who understands the problem of the customer and solves it easily. Candidates who have software development skills, and also interested in solving tricky computer science related problem
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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