Subject: Tech Support Candidate - Gaurav Saini
From: Gaurav Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 06:04:50 -0500

| | Tech Support Test

Name | Gaurav Saini
E-mail | [email-masked]
Phone Number | (91) 7042796654
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | 110014
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vacillate info solutions | Technical executive | Feb 2020 | 38000
Previous Employer 1 | Edgissit servics | Technical executive | May 2018 | 35000
Previous Employer 2 | Protect squad | Technical executive | Oct 2016 | 30000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2.Restart my device
3. Make Sure the Internet Connection Works
4. Check getting ping
5. Check if customer is connected to network through wifi or wired and what is the status or network icon.
6. Clear cashes (flush dns)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe down  from the top of the screen
2. Touch and hold bluetooth option
3. Tap pair new device. If you don't find pair new device, check under available devices or tap more.Refresh
4. Tap the name of the blutooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | try to focus on some characteristics and skills which I have gained, which are relevant for customer service. Some of the skills that are always welcome are great communication skills, ability to listen, patience, problem-solving, etc
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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