Subject: Tech Support Candidate - Karan Vedi
From: Karan Vedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:56:27 -0500

Tech Support
Test

Name

Karan
Vedi

E-mail

[email-masked]

Phone Number

(91) 8447235474

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Linux
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata consultancy services

System Engineer

NA

24,000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly i will check my internet connection.

- Then i will check the url which i have written.

- Then i will try to hit the website again.

- Then will check if any kind of proxy which is being implemented on the system
which is stopping the website to run.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

- Turn on
the bluetooth on both the devices.

- search for the bluetooth device on your Phone

- then once found tap and pair on the bluetooth device.

- enter the passcode if required and then your device will be paired with your
mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

As i have
the required experience and good command over the language and would like to
take on new challenges also which comes with it.

On a scale of 1 - 5
please rate your fluency in spoken English

5