Subject: FW: Tech Support Candidate - Shivam Sisodiya
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 8 Dec 2020 10:51:00 +0000

First round

From: Shivam Sisodiya <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 December 2020 at 3:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shivam Sisodiya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shivam Sisodiya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8120684510
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bhopal
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Sr. Analyst     1 March 2021    35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check my network connection.
2. I will try to plug-in/plug-out the network cable.
3. I will try that website in any other device, to see it's a device problem or an issue with website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Device bluetooth.
2. Turn on mobile bluetooth.
3. search for device name in mobile for pairing.
4. select device for pairing.
5. connected to bluetooth (paired)
What according to you makes you a good candidate for customer service or technical support job? 1. Problem solving skills
2. communication skills
3. Agile
4. Presence of mind (if dealing with customer)
On a scale of 1 - 5 please rate your fluency in spoken English  5