Subject: Tech Support Candidate - Krity dhanraj Krity
From: Krity dhanraj Krity <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:38:07 -0500

Tech Support
Test

Name

Krity
dhanraj Krity

E-mail

[email-masked]

Phone Number

(+91) 7903809096

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Iam staying in new delhi
dwarka.

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Teleperformance

Customer
service associated

31 march 2020

16000

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address (URL) in the address bar to
make sure we are going to the right webpage.

If we are, try to open the same webpage on another computer connected to the
same network.

If we can't see the webpage on any computer, check if you're connected to the
Internet. If we are, the webpage might be down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

There are
a lot of factor to be considered for someone to be a great candidate of a
customer service job. First, I think is experience, you can always have a better
trust to someone who has experience of doing something and their achievements on
that experience is a great factor too. Second is attitude, a person with a
positive personality will always be a good factor to any job. Someone who sees
every problem as an opportunity to improve or showcase their skill is a great
addition to a company. Lastly, education, though it is very important to some
that you finished at least a diploma it doesn't necessarily to others. Some
companies gives priority to trainings that are particular to the job you are
applying.

Show willingness to help,show to customers that you understand their
frustrations by emphatized and symphatized them and give best options and
recommendations to help the customer to satisfy their needs

Upvote (2)

Downvote(0) Reply (0)

Saqib Rahman

Answer added by Saqib Rahman, Customer Service Representatives , IBEX Global TRG
Company

3 years ago

there are follwoing things which can we use

i.e Communication skill

Quick  response , We identified customer need & wants, keep always smiling
, Attitude, Well Dress  , given proper to the point  answer ,  always work
positive  , time management ,flexible ,organize work

Upvote (2)

Downvote(0) Reply (0)

Shukri Ibrahim

Answer added by Shukri Ibrahim, Administration Officer , Rezayat Company Ltd

3 years ago

I believe that I am the best candidate for this position because of my extensive
customer service and management experience and my ability to adapt to any
situation. I have a passion for success and goal oriented demeanor that would
push me to accomplish my set tasks. Also, with my personable character, I can
work well and communicate with others to contribute to team efforts. In all that
I do, I would strive to advance the company, and I feel that my previous work
experience proves that.

Upvote (2)

Downvote(0) Reply (0)

Kaushik Raja

Answer added by Kaushik Raja, Dispatcher cum Logistics coordinator , CONMIX
LIMITED

3 years ago

When it comes to customer service, I am a kind of person who always tries to
capture the mindset of the customer. Primarily we should know how and when to
switch our personality while dealing with different kind of customers coming
from different countries. Our Customers should feel very comfortable and
friendly while communicating with us. By knowing the attitude of the customer
and changing our own style according to him will help the customer to avoid
alienated with us.

Upvote (1)

Downvote(0) Reply (0)

Komal Gul

Answer added by Komal Gul, Accounts Manager , Jazz (previously known as
Mobilink)

3 years ago

My attitude, passion and ability to listen. To deal with customers you need to
be assertive and a problem solver.

Upvote (1)

Downvote(0) Reply (0)

Erlyn Oriendo

Answer added by Erlyn Oriendo, Administrative Team Leader , Urban Yoga

3 years ago

For me, you have to really have a heart to serve the customer. Making them feel
you are willing, sincere and supportive anyway you can. Being polite and
professional at all times as well as connecting to them as human as
possible.

Upvote (1)

Downvote(0) Reply (1)

rajeesh vattakkandiyil

Answer added by rajeesh vattakkandiyil, Assistant Buying Manager , Quality
Retail Group

2 years ago

Attitude always first. a smiley face with pleasant physical appearance is an
additional advantage.

Upvote (1)

Downvote(0) Reply (0)

Zafar Aqueel

Answer added by Zafar Aqueel, Head Global Service Delivery Unit - Core ,
Ericsson India Global Service Pvt. Ltd.

2 years ago

"Customer First" is a mantra for any Organisation to suceed in its business. I
follow this mantra.  Being responsive with positive attitue, taking
accountability & ownership, understanding Customer issues as a partner and
providing proactive cost effective and best solutions towards the problems
before the Customer realizes would definitely differentiate you from others.

Upvote (1)

Downvote(0) Reply (0)

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On a scale of 1 - 5 please rate your fluency in spoken
English

4