Subject: Tech Support Candidate - Lalit Sikka
From: Lalit Sikka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:35:53 -0500

| | Tech Support Test

Name | Lalit Sikka
E-mail | [email-masked]
Phone Number | (91) 9024229733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bikaner
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Maximo

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro ltd | Technical support engineer | 31 dec 2020 | 12500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check my internet connection than I'll Open a new tab and check to see another website. If another site open, than the problem only happens with certain websites. Now I'm clear my browser history and catch.
Now I'll try again to lunch a website. If still I'm facing same issue than I'll touch with concern representative.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth .
Tap Pair new device. If don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device to pair with my device.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |