Subject: FW: Tech Support Candidate - Sunny Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 8 Dec 2020 10:23:46 +0000

Keep this guy aside for English profile later

From: Sunny Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 December 2020 at 2:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sunny Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunny Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 8882410148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperfomance  Sr travel counselor             30000
Previous Employer 1     CWT India Pvt Ltd       Travel consultant       06 dec 2018     27000
Previous Employer 2     IGT     Associate       Nov 2018
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I'll check my internet connection whether it connected or not. If my system isn't connected to internet I'll check lan wire is properly connected or not. If it's connected then I'll check the internet setting proxy/VPN
I'll do a ping test on my system. If my system is connected via WiFi then I'll check wifi settings.
If everything is ok at that point then I'll check firewall settings, there might be some chances website is blocked by firewall.
If I'm not getting proper ping then I'll contact service provider.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth in speaker as well as in mobile.
2. In mobile phone settings I'll go to connected devices and then click on pair new devices.
After that it will show all the available bluetooth device.
3. Select the preferred speaker and pair it.
It will ask for confirmation after confirming the pairing. Mobile is connected to speakers
What according to you makes you a good candidate for customer service or technical support job? I'm a BCA graduate student with certification in computer hardware & networking and I have a prior customer service experience so I'm perfect match to for this position.
On a scale of 1 - 5 please rate your fluency in spoken English  4