Subject: Tech Support Candidate - Shivam Sisodiya
From: Shivam Sisodiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:22:19 -0500

Tech Support
Test

Name

Shivam
Sisodiya

E-mail

[email-masked]

Phone Number

(+91) 8120684510

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bhopal

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini

Sr. Analyst

1 March 2021

35000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will check my network connection.

2. I will try to plug-in/plug-out the network cable.

3. I will try that website in any other device, to see it's a device problem or
an issue with website.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
Device bluetooth.

2. Turn on mobile bluetooth.

3. search for device name in mobile for pairing.

4. select device for pairing.

5. connected to bluetooth (paired)

What according to
you makes you a good candidate for customer service or technical support
job?

1. Problem solving skills

2. communication skills

3. Agile

4. Presence of mind (if dealing with customer)

On a scale of 1 - 5
please rate your fluency in spoken English

5