Subject: Tech Support Candidate - Udit Suryavanshi
From: Udit Suryavanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:21:27 -0500

| | Tech Support Test

Name | Udit Suryavanshi
E-mail | [email-masked]
Phone Number | (91) 8810558766
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Firozabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Senior Associate | 16-Jan-2021 | 16200
Previous Employer 1 | SNG Developers Ltd | Assistant Engineer/ Backend Associate | 01-July-2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If a website is not opening then,
1st:- I will check whether internet connection is working or not. If it’s working I will check it by opening any other website like www.google.com, if it opens means internet is working fine, the  I will try and open www.ndtv.com once again if it doesn’t open that means website server is down.
2nd:- If internet is not working I will use troubleshoot to check the issue in the system at which point it is and also will check with internet provider whether the connection is working at present or there is some problem.
3rd:- If there problem with the LAN or router I will reboot it which may solve the problem if there is no disturbance in connection from the provider.
4th:- I will check the firewall status sometimes firewalls prevents the websites from opening.
5th:- At last I reboot my modem and system. Clear the cache files and then connect to the internet. After that will try and open the website if it still doesn’t open that’s means server is down else it will open.
As above mentioned steps include everything which can cause issue in opening a website or using an internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st:- I will switch on the speaker,
2nd:- I will switch on mobile bluetooth and click the search button in bluetooth settings to discover nearby bluetooth devices available to connect,
3rd:- I will search the speaker name among the available device and will click on the name of speaker to connect it with mobile.
4th:- Some speakers have pairing pin which is provided with them, while connecting it will ask for that and will input the same to connect.

What according to you makes you a good candidate for customer service or technical support job? | I am very passionate, hard working, quick learner with good technical knowledge. I am confident about my work and how to handle customers with empathy. I have good interest in technology and always resolve my own technical issues even at home I am the one who deals with technical issues in smartphones or laptop or pc.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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