Subject: Tech Support Candidate - Jeet Kumar Thagela
From: Jeet Kumar Thagela <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 05:15:43 -0500

Tech Support
Test

Name

Jeet Kumar
Thagela

E-mail

[email-masked]

Phone Number

(110065) 8860360634

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Southeast Delhi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IconsultUS

Technical recruiter

31-Oct-20

25k

Previous Employer 1

Accentus

Domestic
recruiter

15-Nov-18

18k

Previous Employer 2

NA

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Try clearing out the cache and cookies stored by
chrome from setting page Or use alternative web browser such as Microsoft
internet explorer or Mozilla Firefox.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings

Tap the bluetooth option

Turn on bluetooth

List of available devices will appear

If your speaker is not listed, press the button on your speaker make it
discoverable it's often a button with Bluetooth symbol on it

On your mobile select your speaker and that's it you are connected

What
according to you makes you a good candidate for customer service or technical
support job?

Patience

Attentiveness

Knowledge of the product

On a scale of 1 - 5 please rate your
fluency in spoken English

4