Subject: FW: Tech Support Candidate - shahid raza
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 8 Dec 2020 10:04:23 +0000

First round

From: shahid raza <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 8 December 2020 at 3:11 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - shahid raza

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    shahid raza
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9599391486
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      nizamuddin
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
MCITP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     INFO EDGE INDIA LTD.    IT SERVICE DESK ENGINEER        30TH JUNE 2020  12000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  depending on the error code, i'll do the following basic troubleshooting;
1. check internet connectivity, if it's connected or not
2. clear browser cache.
3. clear dns cache by cmd command ipconfig /flushdns
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. turn on bluetooth in mobile phone
2. power up speaker and set it to pairing mode
3. select the bluetooth speaker in mobile bluetooth device scan
4. connect with device(enter predefined code if there's any for bluetooth speaker mentioned in manual)
What according to you makes you a good candidate for customer service or technical support job? I am fluent in English, both written and oral. I have 1+ year of ITSD experience in which I was also covering up high priority/ VIP cases. I have sufficient knowledge(both hardware and software) for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4