Subject: Tech Support Candidate - Hemant raj mohan Hemant raj
From: Hemant raj mohan Hemant raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:59:41 -0500

| | Tech Support Test

Name | Hemant raj mohan Hemant raj
E-mail | [email-masked]
Phone Number | (+91) 7004458480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Airtel | Resident Engineer | 31 july 2020 | 20898
Previous Employer 2 | Orange business | Helpdesk engineer | 30 jan 2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check network connection, if it is ok then check proxy and setting of browser
Then clear cache data, if still there is problem then check traceroute where it stop and contact to network team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on both bluetooth device and must be in pairing mode
When it apper in available list then connect and pair with devices

What according to you makes you a good candidate for customer service or technical support job? | By my side try to answer and resolve the query from customer to its satisfaction level
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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