Subject: Tech Support Candidate - Manpreet Johar
From: Manpreet Johar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:33:49 -0500

| | Tech Support Test

Name | Manpreet Johar
E-mail | [email-masked]
Phone Number | (91) 9971766386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The wings Advisors | Operations executive | | 24000
Previous Employer 1 | The park | Event sales coordinator | July 2017 | 20000
Previous Employer 2 | Avanta business centre | Admin | August 2018 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check the internet connection first of all then if that's more we'll see what's the root problem to troubleshoot and fix it. Sorry I am not very much technical but will still try.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Select Start > type Bluetooth > select Bluetooth settings from the list. Turn on Bluetooth > select the device > Pair. Follow any instructions if they appear. Otherwise, you're done and connected.
What according to you makes you a good candidate for customer service or technical support job? | I am a good customer service person with good skills to grab the technical support job. For me customer service is everything. Winning customer means winning management of the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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