Subject: French Language Test - JAMES MARCUS
From: JAMES MARCUS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:31:26 -0500

| | Foreign Language Screening Test

Name | JAMES MARCUS    /  (201310) 9667027348    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting the customer care department of babyshop.

we apologize for any inconvenience encountered with our services. we received your complaint, we will leave a clear note on it and forward it to the relevant department so that they work on it. Rest assure that after working on it they will get back to you, as soon as possible, by phone call or email with a favorable solution.

one more time thank you for contacting babyshop's customer care and have a good one.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting the customer care department of babyshop.

we apologize for any inconvenience encountered with our services. we received your complaint, we will leave a clear note on it and forward it to the relevant department so that they work on it. Rest assure that after working on it they will get back to you, as soon as possible, by phone call or email with a favorable solution.

one more time thank you for contacting babyshop's customer care and have a good one.

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