Subject: Tech Support Candidate - Nishant Gupta
From: Nishant Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:25:24 -0500

| | Tech Support Test

Name | Nishant Gupta
E-mail | [email-masked]
Phone Number | (91) 9999397990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Banking and finance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici bank ltd | DM1 | Na | 35600
Previous Employer 1 | 3S ba advisory Pvt ltd | Accounts executive | Na | 18000
Previous Employer 2 | NA | Na | NA | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Na
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth in phone and connect the same with device name.
What according to you makes you a good candidate for customer service or technical support job? | Your attitude towards customer should be polite and never said to customer that your wrong just give them solution for the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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