Subject: Tech Support Candidate - Pallab Kumar Ray
From: Pallab Kumar Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:42:34 -0500

| | Tech Support Test

Name | Pallab Kumar Ray
E-mail | [email-masked]
Phone Number | (+91) 8250382630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Burdwan, west Bengal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trans Neuron technologies | Technical Support Engineer L2 | Current | 30000
Previous Employer 1 | DgMPL | Technical Support | 30.11.2020 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the portal is not working from browser please clear the cache in browser.
Check user's internet connectivity , if PC is in lan then remove the lan port and re assign again or in WIFI then login again.
If not open also check internet is ok or not.
If possible also check the ping.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the power button in Speaker, press the Bluetooth button. If new device it will find the device
2. Also turn on the Bluetooth of mobile. Search for the device. If the device found then connect with it.
3. Connect successfully it will show

What according to you makes you a good candidate for customer service or technical support job?

For a good candidate, the behavior should polite, listen the issue, then solve it carefully . User satisfaction is up to the mark and conformation need.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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