Subject: Tech Support Candidate - Pawan Rana
From: Pawan Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:42:19 -0500

Tech Support
Test

Name

Pawan
Rana

E-mail

[email-masked]

Phone Number

(0532) 8208938852

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Agra

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Power deal Pvt Ltd

Assistant manager

17 mar
2020

37000

Previous Employer 1

Bhavini wheels
mahindra

Technical support executive

18 Nov 2017

25000

Previous Employer 2

Reliance mall

CRM support
executive

08 mar 2014

15000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address

If you see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in
your browser window, try these steps:

Check the web address (URL) in the address bar to make sure you're going to the
right webpage.

If you are, try to open the same webpage on another computer connected to the
same network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing
information, such as your profile or preferences for the website. Sometimes, a
broken cookie file can cause errors.

On your computer, open Chrome Chrome.

At the top right, select More Organize.

Select More tools and then Clear browsing data

Select a time range and then Cookies and other site data and then Clear
data.

Change your proxy settings

If the browser takes a long time to load a webpage or search, it might be using
a web proxy. If you see the message "Resolving proxy" or
"ERR_PROXY_CONNECTION_FAILED" in your browser window, you can change your proxy
settings.

At the bottom right, select the time.

Select Settings .

In the "Network" section, select the network you're using.

Select the network name again.

Select Proxy.

Change your proxy settings.

Changing your proxy settings might break your connection to the web. If you're
not sure what settings to use, contact your network administrator. Also, proxies
that need to be authenticated don't work with Chromebooks.

Note: If you're using your Chromebook at work or school, you won't be able to
change your proxy settings. For more help, contact your
administrator.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Pair a Bluetooth accessory

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Customer service representatives are the first point of
contact for your customers, acting as the face of your company and driving
loyalty, retention and acquisition. Ask this critical question to gauge a
candidate’s commitment to the role and and gain insights about their customer
service philosophy. What to look for in an answer:

Approachable personality

Understanding of the role

Passion for customer service

On a scale of 1 - 5 please rate your
fluency in spoken English

5