Subject: Tech Support Candidate - Aashish Kumar Tiwari
From: Aashish Kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:38:49 -0500

Tech Support
Test

Name

Aashish
Kumar Tiwari

E-mail

[email-masked]

Phone Number

(0522) 8858707576

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ginger webs pvt limited

Operations exicutive

Oct
2019

21000

Previous Employer 1

Tata consultancy limited

Operations executive

March 2018

17000

Previous Employer 2

In your past experience you have (select
all that applies)

Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

For resolving this type of issues i am doing some
steps which are as follows:

1- Restart the device.

2-Make sure the internet connection working properly.

3-check if websites is down for everybody or just me.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1-Swipe
down from the top of the screen.

2-Touch and hold Bluetooth .

3-Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

4-Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

To me, customer service means identifying the root of a
customer’s problem and working to find a solution that surpasses their
expectations using in-depth knowledge of the company’s service or product.
Exceptional customer service is all about maintaining a positive and friendly
attitude that makes a good first impression and leaves a lasting
one.

On a scale of 1 - 5 please rate your fluency in spoken
English

4