Subject: Tech Support Candidate - Vishal Sharma
From: Vishal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:30:50 -0500

| | Tech Support Test

Name | Vishal Sharma
E-mail | [email-masked]
Phone Number | (91) 8755737707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sec 52 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NE infra | Project Manager | 11 august 2020 | 20000
Previous Employer 1 | tech mahindra | cse | 5 aug 2019 | 16500
Previous Employer 2 | ashok leyland | dse | july 2018 | 16500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

i am trying to open a website on browser.
1 i will check that wheather my pc had a working network
2 while showing error there will be suggestion on my screen whats the issue with pc or network
3 after knowing the issue i will check the setting for network or browser according to issue.
4. try to resolve the issue with pc according to situatiion

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. open setting
2. go to bluetooth setting
3. turn it on
4. scan for new devices
5. add device or pair with phone
6 enter the pairing code if any1
7. after pairing the device is connected

What according to you makes you a good candidate for customer service or technical support job?

well i had very good knowledge of technical terms as per my qualification. i can provide information in a detailed way to customer so that it becomes easier for customer to follow them

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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