Subject: Tech Support Candidate - Manvendra Pratap
From: Manvendra Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:26:11 -0500

| | Tech Support Test

Name | Manvendra Pratap
E-mail | [email-masked]
Phone Number | (91) 9557363238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 32
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps i will take to troubleshoot this problems are:
1. Check if internet connection is working properly or not.
2. Check if the website is down for everybody or its just me.
3. Atlast I will restart my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turned on my bluetooth speaker.
2.  On my mobile I will turn on my bluetooth visibility to search for the available devices.
3. Then pair it with my required device.
4. Follow any further instructions appears on screen.

What according to you makes you a good candidate for customer service or technical support job? | I have got sound communication skills and I can provide a solution for any problem which put infront of me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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