Subject: Tech Support Candidate - Mandeep NA
From: Mandeep NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:23:57 -0500

| | Tech Support Test

Name | Mandeep NA
E-mail | [email-masked]
Phone Number | (110044) 8802184580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur southeast Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Roam1 Telecom | Executive | 30 Nov 2020 | 19000
Previous Employer 1 | Mars Retailtech | Support Executive | 30 may 2018 | 11000
Previous Employer 2 | Magus customer dialog | CSE | 10 march 2017 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check which error code i am getting if there is no internet connection error so i will do some basic troubleshoot like clean all cache memory and restart the browser if its not worked or get the same issue so i will check my browser is updated or not if my browser is updated so i will check through internet explorer that site is reachable or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - power on bluetooth speaker
2- open bluetooth of mobile phone
3- Go to bluetooth of mobile phone and check the speaker name
4- click on the bluetooth speaker name to connect

What according to you makes you a good candidate for customer service or technical support job? | As per my relevant experience i have 3 years experience of customer service i know how to guide user for technical products and maintain the professionalism with customer over the call or chat and  I am a professional and patience person for customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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