Subject: Tech Support Candidate - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:58:39 -0500

| | Tech Support Test

Name | Sumit Kumar
E-mail | [email-masked]
Phone Number | (91) 9716871302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DXC technology | P1 | | 30K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I try to check if my internet connection is good, if Internet is fine then after i will try open in other browser also, if nothing happened after this then i will try to open in  others system also.
In the last if it is open in other system so it means this website is marked as restricted in system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Bluethooth should be on mobile and Bluetooth Device also should on.
2.I will make pair Bluetooth device in my mobile phone.
3. After make paired, it can use.

What according to you makes you a good candidate for customer service or technical support job?

Good candidate always try to resolve the issue within SLA.
if customer is want to expiated that issue then it should be resolved on priority basis.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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