Subject: Tech Support Candidate - Kushagra Varshney
From: Kushagra Varshney <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:57:56 -0500

| | Tech Support Test

Name | Kushagra Varshney
E-mail | [email-masked]
Phone Number | (91) 7651849972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon sector-24
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT | Associate | Current | 19 k
Previous Employer 1 | CNX | Representative | 21st Feb 2019 | 13k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connection.
I will close the browser, and open it again.
I will clear cache and cookies and then try to open the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the blootooth speaker
Then i will switch on my phone bluetooth.
I will search the device.
Will pair with it and connect to it.

What according to you makes you a good candidate for customer service or technical support job? | I have an overall experience of 27 months in the same profile and also i keep on interacting with new customers in my day to day life. I have the capability to understand and give the right solution to the customer's querry within the company policy. I can handle escalations and grievances.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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