Subject: Tech Support Candidate - Ankur Malik
From: Ankur Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:51:56 -0500

| | Tech Support Test

Name | Ankur Malik
E-mail | [email-masked]
Phone Number | (91) 7505885579
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Au small finance bank | Assistant manager | | 32K
Previous Employer 1 | ICICI Prudential AMC | Relationship Manager | 25/08/2020 | 28K
Previous Employer 2 | HDFC bank ltd | Assistant manager | 30/09/2019 | 23K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Since morning my computer is not working always showing an troubleshoot error. I am trying to figure it out the problem by directly restarting the PC but no solution I get then I try to remove wire and check whether their is any network issue but that's not the issue. So kindly help me out to solve the problem because I am middle of the work and urgently required system to do my work on time.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on the speaker than open Bluetooth in Mobile than scan it to find the new device available nearby than I will find the speaker name and just click on it to connect
What according to you makes you a good candidate for customer service or technical support job? | Because I have a experience of more than 2 year in handling customer financial queries and giving comfort zone to solve the query and the fulfill the requirement of the customer on priority basis.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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