Subject: Tech Support Candidate - Farman Ali
From: Farman Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:42:02 -0500

| | Tech Support Test

Name | Farman Ali
E-mail | [email-masked]
Phone Number | (91) 7905483413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 23
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
If I'll be getting the training for at least 1-2 days damn sure will do my level best

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PAYTM | Customer support | 15th Dec | 35k
Previous Employer 1 | Datawind | CSA | Dec 2019 | 16k
Previous Employer 2 | Rentickle | CSA | 26 march19 | 26k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check my internet connection. restart the computer. Will try again to open the tab

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth from both mobile and speakers as well.
Find the device and connect it

What according to you makes you a good candidate for customer service or technical support job? | Having more than 3 years of working experience in customer support and  customer delight.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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