Subject: Tech Support Candidate - Rajat Bawari
From: Rajat Bawari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 01:42:49 -0500

| | Tech Support Test

Name | Rajat Bawari
E-mail | [email-masked]
Phone Number | (+91) 7351081476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vaishali, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp | Network Engineer | | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-I will check is my device is properly connected with the network ?
2.After that i will check anything wrong with my    internet service provider
3- Then i have to find out only 1 website(www.ndtv.com)  is down or other websites are having the same problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open speaker via power button
2-Open Bluetooth settings
3-Enable Bluetooth
4-Search for nearby devices, and salect the speaker model
5-Pair both your phone and speaker
6-Connect them

What according to you makes you a good candidate for customer service or technical support job?

1-Good fluency in english
2-Have costumer care service experience
3-Can Build good rapport with other people's in least amount of time
4-Have sufficient amount of technical knowledge about computer and networks

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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