Subject: Tech Support Candidate - vipin mishra
From: vipin mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 01:03:15 -0500

Tech Support
Test

Name

vipin
mishra

E-mail

[email-masked]

Phone Number

(91) 8840029912

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
mail server and
AD

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

wipro ltd.

Administrator

16

Previous
Employer 1

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly we have to check our internet
connectivity and get IP Address.

If its connected then check Local host entry and proxy address(if required for
our infra ).

and also clear browser Chache.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
control panel and click devices and printers and click add a device and click
add bluetooth device.

after search click pair on available devices.

ok

What according to you makes you a good candidate
for customer service or technical support job?

He must
have technical background and good communication skills.

He must be responsible for handling P1 issues .

As I.

On a scale of 1 - 5 please rate your fluency in spoken
English

4