Subject: Tech Support Candidate - ANAND SINGH
From: ANAND SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 00:01:48 -0500

Tech Support
Test

Name

ANAND
SINGH

E-mail

[email-masked]

Phone Number

(+91) 7696015506

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

BADARPUR

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Speakers & Audio
REMORT
SUPPORT

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

WEBTEL ELECTROSOFT PVT LTD

RELATIONSHIP

24000

Previous Employer 1

VITAL INFOSOLUTIONS

CUSTOMER
CARE

29-FEB-2016

18000

Previous Employer 2

DigiCall Teleservices Pvt.
Ltd.

CUSTOMER CARE

31-AUG-2015

15000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly i
will check that my Computer system is properly connected to the Internet or not
. Then Fix the connection issue before proceeding.

Secondly, i will check website URL spelling is correct or not. if it is right
then i will try to restart browser.

Thirdly, I will Check in another browser if the Website(www.ndtv.com) is Down
for Everybody or Just Me Only.

Lastly, there are so many common technical errors in which websites does not
load like user side error such as ( Outdated browser issue, cache issue,
authorization and permission issue) and server side error ( internal server ,
HTTP error and service Unavailable .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First Switch on Bluetooth Speaker

2. Second Tap On Bluetooth function Setting in Mobile Phone.

3. Bluetooth Speaker Device Name (Brand) will be shown in your Mobile phone
Bluetooth setting.

4. Click on Bluetooth Speaker Device Name In Mobile phone to connect
automatically If device is Paired.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude in addition to your academic qualification, like you should
be soft spoken, good listener, problem solver, helpful, team builder and know
how to engage the people well.

On a scale of 1 - 5 please rate your
fluency in spoken English

3