Subject: Tech Support Candidate - Md Shamshad Alam
From: Md Shamshad Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 21:44:58 -0500

| | Tech Support Test

Name | Md Shamshad Alam
E-mail | [email-masked]
Phone Number | (0120) 8920670707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida , Sec-63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Asset management, Antivirus management, VC management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | Senior Customer Support engineer | Still I am working | Near about 24 thousands
Previous Employer 1 | Renovision Automation services Pvt Ltd | Customer Support engineer | 31st March 2017 | 17 Thousands
Previous Employer 2 | INS e-Solutions services Pvt ltd | Desktop support engineer | 28th Feb 2013 | 13 thousands

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take below steps for that.

1. System is in network or not.
2. If system is in network, I will check internet       access.
3.If internet access is available, then I will check    in company is allow this website or not.
4. If all above are present then I will check system setting, browser settings, browser compatibility etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will tell user, Bluetooth on in mobile and Bluetooth speaker power on. Then connect.

If it is not getting connect, will check Bluetooth speaker with other device.

Mobile Bluetooth also I will check, it is ok or not.

What according to you makes you a good candidate for customer service or technical support job? | Technical knowledge skills, truly, good attitude, smart working etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |