Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 15:52:49 -0500

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9802603131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
VoIP
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Propgressive Infotech Pvt Ltd | System Administrator | Still working | 26.6K
Previous Employer 1 | IDC technologies Pvt Ltd | DSE-L2 | Dec-2018 | 18K
Previous Employer 2 | IMSI India Pvt Ltd | DSE-L1 | Mar-2017 | 18K

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the proper internet connectivity, if it's working will check it in othere browase, further will check by clearing and cleaning the browser history and cache also check if the website is not working only for one user or for all may be resulting it's down, may be system reboot works, will check either permitted in our network etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are steps to connect a Bluetooth speaker to mobile phone.
1. Turn on bluetooth of Mobile
2. Turn on bluetooth of Speaker
3. Make sure speaker is charged/having power backup
4. Start searching the speaker bluetooth name in the list of available/new discovered devices
5. Click on the speaker name in the list and connect
6. once it's pared it will show connected in mobile may be some indications will be there in speaker also

What according to you makes you a good candidate for customer service or technical support job?

Becaue i have prior expouser in supporting customers in multiple plateforms like Email, Chat,Ticketing tool, sometimes on calls also having a strong technical backgroung and still working in it,
Aparts from it i love to resolved user's query within SLA that makes someone more likable towards your work.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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