Subject: Tech Support Candidate - Pooja Gautam
From: Pooja Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 10:49:39 -0500

| | Tech Support Test

Name | Pooja Gautam
E-mail | [email-masked]
Phone Number | (91) 9716141307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahidra | Application/Production Support Tier 2 | NA | 35k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure Internet connectivity fine.
2. Check with peer if it down for all or not.
3. If only for me then refresh the link or restart the system.
4. if for all , will register a complain.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Blutooth in speaker as well as in Phone.
2. In Phone find the Speaker Blutooth name.
3. paired with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1.I do have experience in Technical Support and working for International(US) client.
2. Know how to analyse the issue/problem and come up with solution from my end first befor contacting to other person/team.
3. Always adhere to SLA's.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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