Subject: FW: Tech Support Candidate - Shreya Jaggi
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 7 Dec 2020 15:05:35 +0000

Pritish, please do a quick tech round. Thanks

From: Shreya Jaggi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 6 December 2020 at 1:11 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shreya Jaggi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shreya Jaggi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7840036580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Vaishali Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Outlook Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NTT Data        Servicedesk     30-10-2020      30000
Previous Employer 2     EXL Services    Customer support        31-01-2017      18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting will vary according to error while loading the site. The steps will be:
1. Reload the site
2. Check my internet connectivity
3. Clear cache
4. Restart the computer
If all of these above steps also do not provide me a resolution then will chevk for unwanted malware, virus software or will check if other sites are loading or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth on my mobile device and turn on the speaker to be paired
2. Open my bluetooth list of new or available devices
3. Select the desired one
4. Click on the same and tap connect or pair
What according to you makes you a good candidate for customer service or technical support job? The following skills make me a good fit for the technical or customer support :
1. Interpersonal Skills, Effective Communication with clients
2. Attentive to details
3. Strong customer service ethics
4. Ability to work well with the team
5. Open to all kinds of feedbacks
6. Enthusiasm for continual learning and problem solving, Conflict Resolution
On a scale of 1 - 5 please rate your fluency in spoken English  5