Subject: FW: Tech Support Candidate - Aaditya Teotia
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Mon, 7 Dec 2020 15:04:07 +0000

Hi Pritish,

Please do a quick tech round of this guy and let me know.

We need people with excellent spoken English, preferably with US accent so please judge that too when interviewing people for EPOS.

Regards
Deeksha

From: Aaditya Teotia <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 6 December 2020 at 2:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aaditya Teotia

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aaditya Teotia
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8439849972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
VoIP
printer troubleshooting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        DIGITAL MECHANICS TECHNICAL SOLUTION PRIVATE LIMITED    Technical Support Engineer      Present 28000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Firstly check the connectivity of internet.
2. Reopen the browser.
3. Reset the browser.
4. Check for cookies and caches.
5. i'll ping the website on CMD.
6. Restart the computer.
7. Restart the router.
8. Reset the router.
9. Call to ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Firstly open the Bluetooth of the speaker.
2. Then we will open the Bluetooth of the mobile Phone.
3. Then we will find the Bluetooth device on our mobile Phone.
4. once we will find it, we will pair both devices with each other.
5. Once both devices are paired, Bluetooth speakers are ready to use.
What according to you makes you a good candidate for customer service or technical support job? To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one. i also believe in teamwork, honesty and smart work.
On a scale of 1 - 5 please rate your fluency in spoken English  5