Subject: Tech Support Candidate - Pankaj Sharma
From: Pankaj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 09:44:11 -0500

| | Tech Support Test

Name | Pankaj Sharma
E-mail | [email-masked]
Phone Number | (+91) 7503077975
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ned delhi (Mehrauli)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exsete | Sre | 4th December | 30K
Previous Employer 1 | PolicyX | Support Engineer | 15may | 17K
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | checking internet is working or not if internet is down then to replug RJ45 lan port. If internet is up then try to ping NDTV websitebsite and and do telnet on it if both are working then we hit the curl command toward the website the chcek the response code if we get non 200/300 or we got the response code 400/500. If we got 400 response code so there is issue with authentication and we got 500 so it's a issue with websites if we got 200/300  we re-start the chrome service and reopen the page if page is not open then wil restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on the bluetooth of both the device
2 search the name of the bluetooth in mobile Bluetooth settings and pair them

What according to you makes you a good candidate for customer service or technical support job? | Understanding the customer requirement.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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