Subject: Tech Support Candidate - Prashant Rai
From: Prashant Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 09:33:15 -0500

| | Tech Support Test

Name | Prashant Rai
E-mail | [email-masked]
Phone Number | (91) 9795882850
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Techlee Web Services | BDE | Aug 2020 | 25000+
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would check whether the website's address is down or not. It can be verified from the internet. Once that is clear, next step is go through network/internet connection diagnostics. Sometimes after running the diagnostic tool the DNS starts responding and the problem is resolved. If it is still not resolved, then I will manually check the IP address and default gateway of the network. Then go for network adapter reset or uninstall then reinstall depending upon the situation. That should do it. If it's still not done then there might be problem with the ISP. We can try rebooting the router. Sometimes it works, otherwise the problem will be resolved at ISP's end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker and bluetooth on phone, make sure the device is discoverable, then try to pair it.
Once pairing is done. The speaker will be connected to the phone.

What according to you makes you a good candidate for customer service or technical support job?

I have 10+ years of experience (though not all of that is professional)with solving various kinds of problems related to windows systems.
I have provided remote support to international clients in the past.
I am a good listener and I can visualise or guess the problem even if the customer isn't able to clearly explain it. Apart from the skills to solve problems, one has to be patient and good in communicating what steps customer has to follow and has a complete grasp and visualisation on the many possible errors or problems that might occur in the way. I have these above mentioned abilities.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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