Subject: Tech Support Candidate - Vikash Ranjan
From: Vikash Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 09:15:07 -0500

| | Tech Support Test

Name | Vikash Ranjan
E-mail | [email-masked]
Phone Number | (91) 9079020853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture India Pvt Ltd | Network Support Engineer | working | 14773
Previous Employer 1 | GE T&D India Ltd | Support Engineer | 9th Dec 2019 | 21000
Previous Employer 2 | Nish Itniorwings Pvt Ltd | SEO Executive | 28th Sep 2018 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether the website address is correct or not.
2. Check whether the internet connection is stable or not.
3. Check whether I am able to open other websites.
4. Clear all browsing data.
5. Check whether the website address is showing error in single browser or in all browsers.
6. Check whether the website is down for me or for everyone.
7. Restart the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth speaker.
2. Put the speaker on bluetooth mode.
3. On the bluetooth of mobile then search the name of the bluetooth speaker
4. If the name is showing in search then paired the mobile to the bluetooth speaker.
5. Now bluetooth speaker has connected to mobile.

What according to you makes you a good candidate for customer service or technical support job?

1. Strong communication skills.
2. Able to communicate with customers according to their preferred language.
3. Good listener.
4. Problem solving skills.
5. Technically sounds good.
6. Patience and logical mind.
7. Up to date knowledge of latest IT trends.
8. Passion for learning new things.
9. Team player.
10. Ability to establish good working relationships with clients and team members.
11. Ability to work on 24/7 environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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