Subject: Tech Support Candidate - Aman Jha
From: Aman Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 05:20:58 -0500

| | Tech Support Test

Name | Aman Jha
E-mail | [email-masked]
Phone Number | (+91) 8949747476
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 59
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Universal Manpower Online | HR Recruiter | Working | 17
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check first which kind of error being shown by browser there are several errors codes are then as a smart user I check internet connectivity.I will check HW configuration for connection weather it's connected using wifi, lan etc. than I can able to short out the problem why i am not able to visit the website, also an addition i will check is given URL is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: First I will on both devices Bluetooth with visibility on nearby devices.
2: I will find an available device which I want to connect with.
3: I pair both devices with the same given Bluetooth code in pairing mode then I can able to connect with device at same time.

What according to you makes you a good candidate for customer service or technical support job? | As a profession, I am a programmer also. I am a very curious person. also, I have engaged myself with several coding languages like Javascript, ReactJs, Bootstrap, CSS3, HTML5, or much more which make me an advance user of the computer. also, I have installed several high-end software and hw config in my own laptop like SSD Boost, SSD Config, troubleshooting of HW failure. So I think these are little information I can tell you about my skills in computer programming or knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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