Subject: FW: Tech Support Candidate - Kapil Dheer
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 7 Dec 2020 09:05:00 +0000

Not suitable for EPOS

From: Kapil Dheer <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 2 December 2020 at 7:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kapil Dheer

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kapil Dheer
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9999792452
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Pahar Ganj
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Motherson Sumi Systems  Deputy Manager  current employer        26500
Previous Employer 1     Ashok Manufacturing Company     Sr. Executive   July 2017       18300
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check website spellings again.
2. Check if other sites like google.com can be opened.
3. If failed, do a ping test from command prompt.
4. If failed, check lan cable plug is plugged in properly.
5. IF all is OK, check LAN cable on the Router end.
6. Check blinking of incoming connection or error lights on the router.
7. In case error lights, unlug router & power on again after ! minute.
8. In case error light is still blinking, call the ISP describing the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Note down the Speaker pairing code from documentation of speakers/ sticker of speaker in case provided.
2. Switch ON bluetooth on the phone, make the phone discoverable to other bluetooth devices.
3. Longpress or doube tap the button on speaker as per user manual instructions to initiate pairing.
4. Once the speaker is visible on the phone screen, select the speaker & enter the pairing code in case required.
5. check the connectivity b playing a sample sound file.
What according to you makes you a good candidate for customer service or technical support job? I am from a technical background, doing troubleshooting & training for customers since last 7 years.
On a scale of 1 - 5 please rate your fluency in spoken English  5