Subject: Tech Support Candidate - Abhishek Baranwal
From: Abhishek Baranwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 03:27:50 -0500

| | Tech Support Test

Name | Abhishek Baranwal
E-mail | [email-masked]
Phone Number | (+91) 8115096865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 12, Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Towards Vision Technology Pvt Ltd | Sr Support Executive | | 21K
Previous Employer 1 | SeaHawk Travels Pvt Ltd | Hardware & Network Engineer | 25th September 2017 | 15K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to resolve the error first I'll check the internet connectivity. If it's working then I'll check whether the website is working on https or http. if that 's not working then I'll troubleshoot my internet through network setting. 4 out of 5 times this works. But even if it doesn't work. there might be an issue with service provider end. So we have to use VPN to access this website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) Turn your Bluetooth speaker on.
(2) Turn on Bluetooth on your Mobile Phone.
(3) Go to Bluetooth setting an click on Paired new devices.
(4) It'll search a little and you'll see your speaker on the screen. Select that option and click on continue.
(5) You're now connected to your Bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | According to me the person who can make his client agree and satisfied with his skills and ability is the good candidate for Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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