Subject: Tech Support Candidate - Jyoti Yadav
From: Jyoti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 02:26:04 -0500

| | Tech Support Test

Name | Jyoti Yadav
E-mail | [email-masked]
Phone Number | (91) 9958472410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech Pvt Ltd | Application support specialist | | 25k
Previous Employer 1 | Wipro technologies | Technical support Engineer | 7 feb 2019 | 20k
Previous Employer 2 | Pure natural Pvt Ltd | Digital Marketing | Aug 2017 | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity.
Refresh the browser.
Check the proxy settings.
Clear history and cache cookies.
Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings-> click on the Bluetooth option-> select the device-> pair with that device.
What according to you makes you a good candidate for customer service or technical support job? | According to me we need to provide the on time resolution over the call or over the mail. It will makes us good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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