Subject: Tech Support Candidate - Rahul Mishra
From: Rahul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 00:50:27 -0500

| | Tech Support Test

Name | Rahul Mishra
E-mail | [email-masked]
Phone Number | (+91) 8130382548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KishanGarh Vasant kunj, South delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Reliance Jio | Senior Exe | 29/6/2019 | 17000
Previous Employer 2 | FuturoTechoIndia | Exe | | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Case 1, if I know the error I can directly resolve it.
Case2, if I don't know the error, first I'll check the connection, that I'm connected to to internet or not. Other than that there may be some errors like the secure http, or a firewall. Or the server I'm trying to connect with ( in this case NDTV.com) is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the bluetooth on phone and power on the speaker and press the pairing button on speaker having a bluetooth symbol. Go to bluetooth settings on your phone and search for the speaker you want to connect. Find it and tap pair.
What according to you makes you a good candidate for customer service or technical support job? | I like to resolve queries as I had taught students when I was in college, love to help other, there is something I don't know but when I do anything for people or mother nature I feel good. It's about all the queries that I had learnt in so many years while pursuing BCA and MCA, it's a great opportunity for me.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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