Subject: Tech Support Candidate - Lalit Kishor Tiwari
From: Lalit Kishor Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 00:00:37 -0500

| | Tech Support Test

Name | Lalit Kishor Tiwari
E-mail | [email-masked]
Phone Number | (+91) 9560258974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comment Innovations Pvt Ltd | Desktop Support Engineer | | 11000
Previous Employer 1 | HCL Technologies Ltd | Remote Desktop Engineer L1 | June 2019 | 9430
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly , I will check that my computer is connected to the internet . Then , I will check that Google is opening in the browser . Then , I will check by using the proxy address in the browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of mobile phone .
2. Then , it will detect the bluetooth speaker .
3. Then , pair it with the bluetooth speaker .
4. Finally , bluetooth speaker is paired with mobile phone .

What according to you makes you a good candidate for customer service or technical support job? | I have experience in technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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